Coffee Machine Solutions

Frequently Asked Questions About Coffee Machine Solutions

Does Coffee Machine Solutions specialise in any particular coffee machine brands?

Coffee Machine Solutions is the official Australian representative for Fracino, the award-winning UK-based coffee machine manufacturer. Beyond Fracino, Ross and Alan regularly service Rocket, Vibiemme, and Expobar machines. Their 15 years in the industry means they've got hands-on experience with virtually every espresso machine brand on the market, from domestic models through to high-output commercial units for cafés and mobile coffee vans across Brisbane's northside.

What areas around Windsor does Coffee Machine Solutions cover for repairs?

Coffee Machine Solutions operates from Windsor and services Brisbane's entire northside and beyond. We know of operators travelling considerable distances to reach them—one mobile coffee van owner drove six hours from regional Queensland after a pump failure. Ross and the team stayed back after hours to complete the repair and get them operational again. Their workshop location in Windsor makes them accessible for both metro Brisbane and operators from further afield.

Does Coffee Machine Solutions offer emergency after-hours coffee machine repairs?

Coffee Machine Solutions has shown flexibility for urgent breakdowns affecting commercial operators. Alan and Ross understand downtime costs money—they've stayed back after regular hours to repair a mobile coffee van's failed pump so the operator could get back on the road immediately. For commercial clients facing breakdown situations, they prioritise getting equipment operational quickly. It's worth calling them directly to discuss urgent repair needs, particularly if you're a café or mobile operator.

Can Coffee Machine Solutions help with coffee machine installation and setup?

Installation support is one of Coffee Machine Solutions' core services. Whether you're setting up a new Fracino commercial machine or installing a domestic espresso setup at home, Ross and the team provide full installation assistance. They handle everything from plumbing connections and electrical setup through to calibration and training. With 15 years' experience since 2009, they ensure machines are correctly configured from day one, which prevents common issues down the track.

What's the difference between Coffee Machine Solutions' preventative maintenance and break-down repair services?

Coffee Machine Solutions offers scheduled preventative maintenance to keep machines running smoothly—think descaling, seal replacement, group head servicing, and pressure calibration before problems arise. Break-down repair tackles failures like pump malfunctions, heating element issues, or electronic faults that stop your machine working. Ross and Alan recommend regular preventative servicing for commercial operators to avoid costly downtime. Both services accept credit and debit card payment at their Windsor workshop.