Acro Refrigeration

Frequently Asked Questions About Acro Refrigeration

Does Acro Refrigeration service private wine cellars in Brisbane, or only commercial clients?

They definitely service residential wine cellars alongside their commercial work. We know of a local homeowner whose private wine cellar is maintained by Acro, and they've relied on the team for years to keep everything running smoothly. On one callout, a technician systematically diagnosed a humidity solenoid issue in a wine cellar unit. Their expertise with brands like Skope and Williams extends to both commercial wine rooms and home installations across Brisbane, Logan, and the Gold Coast.

How quickly can Acro Refrigeration supply emergency refrigeration equipment like gelato machines?

Acro's known for rapid equipment supply when businesses are in a bind. A local café urgently needed a gelato machine for an event, and Acro delivered one within just a few days—complete with invoice and setup support. They stock and hire mobile cold rooms and skid mount units, so whether you're in Fortitude Valley or Maroochydore, they can get temporary or permanent refrigeration to you fast, backed by their 24/7 emergency callout service.

Who is Riaan at Acro Refrigeration, and what's he known for?

Riaan is one of Acro's technicians and he's earned a strong reputation for fast, accurate diagnostics on industrial fridges. Locals tell us he can pinpoint faults quickly—on one job, he diagnosed an issue, sourced the parts within the hour, and had the unit back up and running the same day. That kind of turnaround is critical for hospitality and food businesses across Brisbane, Logan, and the Gold Coast where downtime means lost stock.

What's included in Acro Refrigeration's $99 call-out fee for Brisbane suburbs like Kelvin Grove and Spring Hill?

The $99 call-out applies Monday to Friday, 7am to 3pm, and covers the technician's travel and initial on-site diagnosis. It excludes GST, parts, and labour, but Acro provides transparent, fixed-price quotes up-front with no hidden charges. For first-time small business clients in areas like Kelvin Grove, Milton, or South Brisbane, prepayment is required, while medium and large organisations with approved accounts get seven-day payment terms after initial approval.

Does Acro Refrigeration offer any guarantees on compressor failures or gas leak repairs in cold rooms?

Yes—they back all repairs with a five-year workmanship guarantee, which covers major faults like compressor failures and gas leaks. They also offer a Peace of Mind Guarantee: if the same fault returns within 30 days, they'll fix it free of charge. This applies to walk-in cool rooms, freezer rooms, and display cabinets across their entire service area, from Brisbane CBD and Fortitude Valley down to the Sunshine Coast and Noosa.