The Video Factory

The Video Factory in Southport has been serving the Gold Coast, Brisbane, and Northern NSW as a manufacturer-authorised electronic repair specialist. As an authorised service agent for major brands including LG, Samsung, Panasonic, Epson, and Yamaha, they handle warranty repairs and general servicing for a wide range of home electronics and appliances. Their repair services cover televisions (LCD, LED, OLED, plasma), home theatre systems, computer monitors, projectors, audio equipment, and microwave ovens. They also service washing machines and fridges, particularly Samsung models, with technicians like Lynden providing in-home repairs across their service area. The business offers in-home service calls for AV equipment, which customers have found convenient for bulky items. Many reviewers have praised the quick turnaround times, with several noting repairs completed within three days of initial contact. One customer appreciated having their washing machine sorted within 25 minutes once the technician arrived on site, while another highlighted the convenience of same-day scheduling. For businesses and commercial clients, they also handle digital signage installation alongside their residential repair work. The Video Factory holds authorised service centre status with LG and Samsung, along with authorised agent credentials for Panasonic, Epson, and Yamaha. This means they have access to genuine parts and manufacturer-backed training for these brands. Customers in Southport, Northgate, Ipswich, and across the Tweed can access their coverage throughout Southeast Queensland and into Northern NSW. A handful of customers have mentioned extended wait times for certain repairs, though response times generally appear solid for initial contact and scheduling.